Refund Policy

Last updated: 4 September 2026

Every product on Craftivora Patterns is a digital PDF pattern — no physical, finished, or handmade item is shipped with any order. Because the file is delivered instantly and can be downloaded right away, refund eligibility is more limited than it would be for a physical product. This page explains exactly what to expect.

1. If your file didn't arrive

If checkout completed but you never received your download link by email or can't see it in your account, contact support with your order number (or the email used at checkout). We'll re-send the link or, if the download still can't be delivered, issue a full refund.

2. If a file is corrupted or won't open

If the PDF or ZIP file you downloaded is damaged, incomplete, or won't open, contact support and describe the problem. We'll send a working copy of the file. If we can't get you a working file, we'll issue a full refund.

3. If you simply change your mind

Because a digital pattern is delivered instantly and can be opened, saved, and used as soon as your order completes, we generally can't offer a refund for a change of mind once the file has been downloaded. If you haven't downloaded the file yet and would like to cancel, contact support as soon as possible — we'll do what we reasonably can.

4. Duplicate or accidental orders

If you were charged twice for the same pattern, or purchased something by mistake before downloading it, contact support with your order details and we'll correct it.

5. How to request a refund

Open a ticket from the support section of the site and choose "Refund Request", or email support@craftivorapatterns.com with your order number. Refunds are issued to the original payment method through Stripe; processing times depend on your bank or card provider.

6. Related policy

See also our Terms of Service for what the pattern license does and doesn't allow, and our Privacy Policy for how order information is handled.